Hi. I’m Matt Mroz.

I work in operations, and I spend a lot of time thinking about how work actually gets done.

I’m interested in the small things: unnecessary steps, strange incentives, workarounds, outdated rules, and the questions that help us see a system differently.

The interesting part is usually the gap between how work was designed, and how people actually do it.

That’s what I write about in The Operating Dossier.