What process exists to solve a problem that isn't real?
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The Operating Index
The recurring questions, fallacies, and terms from The Operating Dossier. Each one comes from a real story.
Operating Questions
What threshold makes the workaround unnecessary?
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Where do our policies and procedures differ from how the work actually gets done?
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Operating Fallacies
The Enforcement Fallacy
Treating repeated rule-breaking as a need for stronger enforcement, instead of a signal to examine the rule, the incentives, or the work itself.
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The Precaution Trap
When the cost of preventing a problem exceeds the cost of the problem itself.
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Defined Terms
Shrimp Counter
A person who devotes more attention, control, or resources to an issue than its contribution to the important result justifies.
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